Cloudbet Terms and Conditions – A Complete Guide to Using the Platform

1 General Terms & Conditions

These Terms & Conditions ("Terms") form a legal agreement between Cloudbet ("Platform", "we", "us") and its users ("you", "user"). By using the cloudbet.site website or mobile app, you agree to these Terms.

Cloudbet operates a trusted online betting platform for the Sports Betting community in Bangladesh. We offer live and pre-match betting across more than 30 sports, including cricket, football, and tennis. These terms have been drawn up in accordance with international gaming laws and regulatory guidelines.

Cloudbet reserves the right to modify these Terms and Conditions at any time. Registered users will be notified of significant changes by email or via a notice on the platform. Continued use of the platform following any changes constitutes acceptance of the updated terms.

2 Account Registration

To bet on Cloudbet, you must first create a personal account. Providing accurate and complete information at the time of registration is mandatory. Creating an account using false or misleading information is a violation of these Terms and Conditions.

What you need to register:

• Full name (as it appears on your national ID card or passport)
• An active mobile number or email address
• Date of birth (must be 18 or older)
• A strong password
• Select your preferred currency

Each person may hold only one account. Creating multiple accounts under the same name or from the same device/IP address is strictly prohibited. Violating this rule will result in the closure of all associated accounts, and any funds held may be forfeited.

KYC Verification:

Cloudbet complies with international Anti-Money Laundering (AML) policies. Withdrawals above a certain amount therefore require completion of KYC (Know Your Customer) verification. The following documents may be required:

• A clear photo of your national ID card or passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership

3 Eligibility & Age Requirements

Cloudbet is firmly committed to preventing underage gambling. The platform is strictly for individuals aged 18 and above. The following persons may not use Cloudbet:

• Under 18 years of age
• Individuals registered on a self-exclusion list
• Individuals whose accounts have been previously closed by Cloudbet
• Citizens or residents of countries where online gaming is prohibited
• Individuals unable to make sound decisions due to mental health conditions

Cloudbet may request additional documentation for age verification at any time. Account activity may be restricted until verification is complete. Any account created with a false age will have all winnings forfeited.

4 Deposit & Withdrawal Policy

Cloudbet supports all major payment methods in Bangladesh. Deposit and withdraw quickly and securely via Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency.

Deposit Rules:

• Minimum deposit amount is ৳500 (may vary by payment method)
• Deposits are generally credited to your account instantly
• Only use your own payment methods for deposits
• Third-party deposits are strictly prohibited

Withdrawal Rules:

• Minimum withdrawal amount is ৳1,000
• Withdrawal requests are processed within 24–72 hours
• Large withdrawals may be held pending completion of KYC verification
• Withdrawals can only be made using the same method used to deposit
• Additional verification may be required for suspicious transactions

5 Betting Rules

Please read and understand these rules carefully before placing a bet on Cloudbet. Individual sports may have their own specific betting rules, which are described in detail on the relevant pages.

Placing & Confirming Bets:

• Once a bet is confirmed, it cannot be cancelled (except in the case of a system error)
• Minimum bet amount is ৳100; maximum bet amount is determined by the market
• Bets will not be accepted if the account has insufficient balance
• For accumulator (parlay) bets, all selections must win

Live Betting:

• Odds in Live Betting can change rapidly
• The odds at the time your bet is confirmed are final, not the odds displayed on the page
• Cloudbet is not liable for delays in bet processing caused by network issues

If a match is cancelled or postponed:

• Abandoned matches are generally settled as a refund
• If a match does not resume after a set period (generally 48–72 hours), the bet will be considered void
• Cloudbet reserves the right to void bets in the event of a clear error in odds calculation

Cloudbet is committed to fair and honest betting at all times. Any proven involvement in match fixing or fraud of any kind will result in account closure and referral to the relevant authorities.

6 Bonus & Promotion Terms

Cloudbet regularly offers a variety of bonuses and promotional offers. Each offer is subject to specific terms, and strict monitoring is in place to prevent abuse.

Welcome bonus:

• A bonus is awarded as a percentage of your first deposit
• A qualifying code may be required at registration to claim a bonus
• Bonuses are generally valid for 30 days
• A minimum x5 wagering requirement must be met before withdrawing bonus funds

General Bonus Rules:

• Winnings from bets placed with bonus funds are credited to your real balance
• Each user may claim the same offer no more than once
• Claiming multiple bonuses from family members or the same device is not permitted
• Cloudbet may modify or cancel bonus offers at any time

7 Prohibited Activities

Cloudbet is committed to maintaining a fair and secure betting environment. The following activities are strictly prohibited and will result in permanent account closure:

• Creating multiple accounts to claim bonus offers
• Placing bets using match fixing or insider information
• Placing bets using automated bots or software
• Using the platform for money laundering or processing illegal funds
• Fraudulent activity involving credit card fraud or chargebacks
• Unauthorized access to another user's account
• Exploiting system vulnerabilities to gain an unfair advantage
• Cyberattacks or hacking attempts against the platform

If such activity is detected, Cloudbet reserves the right to notify the relevant law enforcement authorities. All funds on deposit will be forfeited and access to Cloudbet will be permanently revoked.

8 Account Suspension & Closure Policy

Cloudbet reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Any breach of these Terms and Conditions
• Failure to pass KYC verification or providing false information
• Account inactive for an extended period (over 1 year)
• At the user's own request (self-exclusion)
• When suspicious or unusual transactions are detected

Prior to closing an account, Cloudbet will attempt to notify the user by email. Any valid balance will be returned following proper verification; however, funds may be forfeited if the account is closed due to a breach of these Terms and Conditions.

If you believe your account was closed unfairly, you may appeal by emailing support@cloudbet. site. Appeals are typically resolved within 7 business days.

9 Responsible Gaming Policy

Cloudbet believes betting is a form of entertainment, not a source of income. We encourage all users to gamble responsibly and take proactive steps to prevent problem gambling.

Self-Protection Tools:

• Deposit limits: Set daily, weekly, or monthly deposit limits
• Bet Limits: Set a maximum bet amount per session
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days
• Self-Exclusion: Suspend your account temporarily or close it permanently
• Reality Check: Track your playing time and spending at regular intervals

Problem gambling is a serious issue. If you feel that you or someone you know needs help, please visit our Responsible Gaming You'll find detailed information and support on the page.

10 Privacy & Data Protection

Cloudbet places the highest priority on protecting your personal and financial information. We store and process all data in accordance with international data protection standards.

Information we collect:

• Personal information provided at the time of registration
• Transaction history and payment details
• Device and browsing information (via cookies)
• Records of customer support interactions

Purpose of data use:

• Account management and service delivery
• Fraud prevention and security
• Legal compliance (AML/KYC)
• Personalized offers and communications (subject to consent)

To learn more about how we protect your data, please see our Privacy Policy Read. To request access, correction, or deletion of your data, email support@cloudbet.site.

11 Limitation of Liability

Cloudbet is not liable for any losses arising from the following situations:

• Bets missed due to internet disconnection or technical issues
• Unauthorized account access resulting from the user's own negligence
• For losses caused by delays or errors on the part of third-party payment processors
• Issues arising from unexpected server downtime or scheduled maintenance
• Force majeure events (natural disasters, war, cyberattacks)

Cloudbet's total liability in any case is limited to the actual balance held in the user's account. Cloudbet is not responsible for indirect or consequential losses.

12 Changes to Terms & Contact Information

Cloudbet reserves the right to amend these Terms and Conditions, in part or in full, at any time. Notice will be posted on the website before changes take effect, and registered users will be notified by email.

Continued use of the platform after any changes are made constitutes acceptance of the updated terms. If you do not agree with the new terms, please contact our support team to close your account.

Contact Details:

• Email: support@cloudbet.site
• Help Center: /help-center
• Support Hours: 24 hours a day, 7 days a week

Any disputes arising from these terms will first be addressed through negotiation. If a resolution cannot be reached, the matter will be settled through mediation.