Running into an issue? Whether your Mobile Pay deposit isn't going through, you're having trouble logging in, or you're unsure about the betting rules – you'll find answers to all of it right here. And if not, our live chat team is always on hand.
Browse any of the sections below to find what you're looking for
Everything you need to know about registration, login, password reset, profile updates, and account verification.
Deposit and withdrawal rules, limits, and processing times for Mobile Pay, Nagad, Rocket, and bank transfer.
How to place bets, understand odds, use Live Betting, and navigate the betslip.
Terms and conditions for welcome bonuses, free bets, rebate offers, and the loyalty program.
Account security, two-factor authentication, personal data protection, and how to stay safe from phishing.
Help with downloading, installing, and updating the mobile app, as well as logging in across different devices.
Creating a Cloudbet account takes just a few minutes. Follow the steps below.
Click the "Register" button in the top menu, or go directly to the /register page.
Enter your active mobile number, full name, and a strong password.
Verify your mobile number using the 6-digit OTP sent to your phone.
Set your date of birth and preferred language. This only needs to be done once.
Deposit as little as ৳200 via Mobile Pay or Nagad and claim your welcome bonus.
Forgotten your password? No worries — resetting it on Cloudbet is quick and easy.
Go to /login and click the "Forgot Password?" link at the bottom of the page.
Enter the mobile number you used to register. An OTP will be sent to that number.
Verify the OTP and set a new password. Use at least 8 characters, including one number and one special character.
Once your password is reset, you can log in right away.
Issues can come up on any online platform from time to time. CloudbetThe help center was built with exactly this in mind – so you can find solutions to any issue quickly and easily. Offering support in Bangla for users in Bangladesh is one of our top priorities.
Many people feel a little uncertain the first time they try online betting. From opening an account to placing your first bet — every step of the way, Cloudbet's Help Center has you covered. You'll find detailed guides, video tutorials, and the option to get direct help via live chat.
The most common question we get from Bangladeshi users is about payments. It can be worrying when a deposit via Mobile Pay or Nagad doesn't show up in your balance. This usually comes down to one of two reasons — either the transaction is still being processed, or there was an error entering the payment reference number.
CloudbetWhen making a deposit, make sure to enter the reference number shown on the payment page exactly as it appears in the "Reference" or "Note" field on Mobile Pay/Nagad. Without this, the system won't be able to detect your payment automatically. With the correct reference, your balance is typically updated within 5 minutes.
Withdrawals may take a bit longer – typically 15 to 30 minutes. If yours takes more than 60 minutes, please contact live chat. Our support team will check the transaction status and get it resolved quickly.
During Live Betting, you may occasionally experience slow page loads or odds that stop updating. This is usually due to an unstable internet connection. Try refreshing the page, or switch between mobile data and Wi-Fi.
CloudbetLive betting is a much smoother experience on the mobile app. It's lightweight and fast, so it works well even on a weak network connection. Visit the /download page to get the app.
If a bet doesn't appear in your bet slip after placing it, don't panic. Head to the "My Bets" section — all pending and active bets are listed there. If you still can't find it or something seems off, take a screenshot and reach out via live chat.
For large withdrawals, you may occasionally be asked to Cloudbet They ask you to verify your account — and it's actually for your own protection, so no one else can withdraw money from your account. Verification typically requires a photo of your national ID or passport.
Once your account is verified, you won't need to go through the process again. Withdrawals also get processed faster after verification, so it's best to complete it right after opening your account.
Cloudbet Responsible betting is always encouraged. Betting is a form of entertainment – it should never be seen as a primary source of income. If you feel betting is having a negative impact on your life, we're here to help. You can temporarily suspend your account for a set period or set a daily betting limit at any time.
For more information on responsible gambling Responsible gambling Visit the page for detailed guides on self-exclusion, deposit limits, and time management controls.
If you can't find the answer in the Help Center, contact us directly
Live chat support in Bangla is available 24 hours a day, 7 days a week. Average response time is under 2 minutes.
For complex issues, email us at support@cloudbet.site. You'll receive a response within 24 hours.
You'll find solutions to most common issues on your own in the FAQ and guide sections of this page.
Most frequently asked questions about the Help Center