Cloudbet takes your privacy seriously. This policy clearly explains what data we collect, how we use it, and what rights you have.
Your data is protected in accordance with SSL encryption and international data protection standards.
The six core pillars of privacy protection at Cloudbet.
All your personal and financial data is protected with 256-bit SSL encryption. The highest security standards are maintained at every stage of data storage and transmission.
Cloudbet never sells your personal data to third parties. Data is shared only to meet legal obligations or improve services, and only with your consent.
Your account is kept secure at all times through two-factor authentication, login notifications, and a suspicious activity detection system.
Our privacy policy is built in accordance with international GDPR standards. The purpose of using your data is always communicated transparently.
You may request deletion of your personal data at any time. Where no legal obligation requires us to retain it, we will process the request within the specified timeframe.
You can opt out of promotional emails or SMS at any time. You have full control over your communication preferences.
Cloudbet (cloudbet.site) operates a trusted online platform for the Sports Betting community in Bangladesh. This Privacy Policy ("Policy") governs the relationship between Cloudbet and its users with respect to personal data.
By using Cloudbet through our website, mobile app, or any other digital channel, you are agreeing to this Privacy Policy. This policy has been drafted in compliance with applicable laws in Bangladesh and international GDPR standards.
Cloudbet believes transparency is the foundation of trust. That is why we clearly explain what data we collect, how we use it, and what rights you have. This privacy policy applies to all registered members, prospective users, and visitors of the Cloudbet website.
Cloudbet collects only the information that is strictly necessary. Gathering unnecessary or excessive data goes against our policy. The table below outlines the details of what we collect:
| Data Type | Example | Collection Methods |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration form, KYC verification |
| Contact Information | Mobile number, email address | Registration Form |
| Financial Information | Mobile Pay/Nagad number, bank account details | Payment Processing |
| Transaction Details | Deposit, Withdrawal & Betting History | Automated Records |
| Device Information | IP address, browser, operating system | Cookies & Log Files |
| Usage Patterns | Page visits, time spent, preferred sports | Analytics Tools |
Cloudbet uses your information only for specific and legitimate purposes. We never use data beyond what has been stated.
Cloudbet never sells your personal information. However, limited data sharing with trusted third parties may be necessary to operate our services.
All third-party partners are contractually bound to uphold Cloudbet's privacy standards. They are granted access only to the data required for their specific task, nothing more.
Cloudbet's website and mobile app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Cookies can be managed through your browser settings. However, disabling essential cookies may limit certain site functionality. A cookie consent notice is displayed on your first visit to the site.
Cloudbet does not retain data longer than necessary. Separate retention periods are defined for each category of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | AML Compliance & Audits |
| KYC Documents | 5 Years After Relationship Ends | Regulatory Requirements |
| Support Contact | 3 years | Dispute Resolution |
| Marketing Information | Until Opt-Out | Consent-Based |
| Log Files | 90 Days | Security Monitoring |
Once the retention period expires, data is securely deleted or anonymized. If an extension is required for legal reasons, you will be notified.
Under GDPR and applicable data protection laws, you have the following rights. Cloudbet respects these rights and is committed to responding to all requests appropriately.
The right to know what information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your data under certain circumstances.
Request a temporary restriction on the processing of your data in certain circumstances.
The right to receive your data in a machine-readable format and transfer it to another party.
The right to object to the use of your data for specific purposes.
Cloudbet follows the highest industry security standards to protect your data. Our technical and organizational measures prevent unauthorized access, damage, and data breaches.
In the event of a data breach, Cloudbet will notify the relevant regulatory authority within 72 hours and inform affected users as quickly as possible. Immediate steps will be taken to minimize harm and prevent future recurrence.
Cloudbet is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.
Age is verified at registration and confirmed during the KYC process. If you believe a minor's data has been collected by mistake, contact us immediately at support@cloudbet.site. We will delete the data and close the associated account without delay.
If a parent or guardian suspects their child has created an account on Cloudbet, please contact us immediately. For more information on responsible gaming, visit our Responsible Gaming View page.
Cloudbet periodically reviews and updates this Privacy Policy. The policy may be revised in response to changes in law, adoption of new technology, or updates to our services.
Continued use of the platform after changes take effect constitutes acceptance of the updated policy. If you do not agree to the new policy, please contact our support team to close your account.
For any questions, concerns, or complaints regarding this privacy policy, please get in touch. We are always here to help.
For data protection complaints, please contact us directly first. We will aim to resolve your issue within 30 days. If you are not satisfied with the outcome, you have the right to lodge a complaint with the data protection authority in your country.